What consumer does this serve at all? What citizen does this serve at all?
This only serves to allow firms to erect effort barriers to keep rent seeking fro their customers. The "gotcha" that the Khan FTC didn't "follow the rules making process" is parallel construction.
rayiner 40 minutes ago [-]
Courts don’t make decisions on whether executive rules are told or bad, serve consumers or not. The main oversight they have is ensuring compliance with procedural rules and statutory technicalities.
miltonlost 22 minutes ago [-]
In an ideal world, yes. But America is not ideal. Any court that has a Trump or Federalist Society appointee will not care about the law. The only oversight these judges have is to allow Trump to dictate hate and shovel money to billionaires. Having a realistic view of the world is better than your high school civics lesson definition.
rayiner 12 minutes ago [-]
The non-Federalist Society folks think that “emanations from penumbras” is constitutional law. How can right wing judges even compete with that?
I think we may have drastically different understandings of what “the law” is.
cindyllm 17 minutes ago [-]
> not ideal
Yet somehow the best you got
Lol
hiAndrewQuinn 7 minutes ago [-]
The standard capitalist response would be, it serves the consumer of a service who wouldn't be willing to pay more for the additional guarantee of click-to-cancel.
It doesn't seem that farfetched to me to imagine two sites offering equivalent services, one at $5/month and the other at $6/month, with the only difference being the $6/month site offers click to cancel. This dollar price difference is often the difference between the life and death of a company.
A harsher way of phrasing it would be this serves the consumer who actually pays attention to their bills. I've had a cheap gym membership sitting around for a few months that I haven't gone to. I don't want to go to the effort of cancelling it, because that's hard. My sloth subsidizes the gym goers who actually do use the service every day and pay less than they otherwise would for the privilege. Poor, lazy, stupid people like me should still be given the option to spend our money in poor, lazy, stupid ways.
thrance 41 minutes ago [-]
It serves the current administration's in-group: the ultra-wealthy.
whamlastxmas 8 minutes ago [-]
Got a surprise for you if you think any admins in group isn’t the ultra wealthy
39 minutes ago [-]
pjmlp 4 hours ago [-]
The consumer protection laws are so bad the other side of Atlantic.
Most European countries, have their own version of consumer protection agencies, usually any kind of complaint gets sorted out, even if takes a couple months.
If they fail for whatever reason, there is still the top European one.
Most of the time I read about FTC, it appears to side with the wrong guys.
aqme28 2 hours ago [-]
Absolutely. I don't know if it's the FTC or FCC, but the moment I swap back to my American SIM card on trips to the US, I start getting spam texts that I cannot get rid of. Meanwhile I get absolutely zero of these with my European number.
rafram 37 minutes ago [-]
People don't really use SMS in Europe, do they? WhatsApp spam is very pervasive, though.
sabellito 1 hours ago [-]
Consumer protection laws are mostly fine in Brazil and Uruguay, and I'd bet also on more countries on the other side of the Atlantic.
mrtksn 2 hours ago [-]
True but generally speaking American companies usually have much better customer service and better refund policies than European ones. The issues usually stem when a company corners the market or has no viable alternatives.
So maybe the American way of doing things can also work if a healthy competitive environment is preserved.
The problem lately is that American companies have become monopolies and the formula firms extracting profits or stock hikes for the shareholders dictate that they screw the user up until barely legal territory.
So maybe America can roll without consumer protection laws and agencies if they can fix the business environment.
They just need to find a way out of enshittification, a process US companies perfected.
mokash 2 hours ago [-]
>True but generally speaking American companies usually have much better customer service and better refund policies than European ones. The issues usually stem when a company corners the market or has no viable alternatives.
this does not track with my experience
mrtksn 1 hours ago [-]
Any examples of American company having worse customer experience than European ones?
I will give you 2 for the opposite: Amazon and Apple do no question asked refunds all the time. Much higher bar than European regulators require.
noitpmeder 1 hours ago [-]
To be honest I don't think they do "no question asked refunds" for the consumer's benefit -- probably more so that they don't have to devote customer support resources to handling all the return requests they get.
I'm sure you'd soon find it's not quite a guaranteed "no questions asked" process if you repeatedly return large expensive items.
Calvin02 51 minutes ago [-]
Have you ever tried to return something bought at a clothing store? I made that mistake once in France.
You’re creating an absurd standard “repeatedly return large expensive items” but even every day things are way easier in the US.
vladms 33 minutes ago [-]
I think it's more about the type of store. I was with acquaintances returning clothes at high end stores (meaning: expensive) and service was great. I would not try that at a low end store (meaning: cheap).
From my point of view processing a return costs the store money. If they don't make a high margin they will (try to) discourage it. If in US everywhere they are fine with it for me it means they make higher margins everywhere.
mrtksn 38 minutes ago [-]
Exactly. Europe’s regulations are about the absolute bottom, not intended to be taken as the average experience.
On average US companies are much better with customer experience. Of course until they corner you, then they may choose not to and then you have it worse than Europeans.
makeitdouble 30 minutes ago [-]
Isn't it best if you don't need refunds all the time ?
Ordering on French consumer shops I got exactly what I asked for, at a reasonable price in a reasonable time.
Product descriptions are actually helpful and there is little risk to get some fake product instead.
Amazon's customer support was incredibly helpful, but that's not what I want to pay for.
FWIW, I moved to AliExpress for the stuff I'm ok to gamble with.
kkosser 2 hours ago [-]
[flagged]
delfinom 3 hours ago [-]
Not the FTC's fault.
The problem is US congress has not functioned for 2 decades. They no longer pass actual laws. This means the FTC is stuck reinterpreting their existing powers to try and squeeze out regulation that they can but that's it.
sneak 2 hours ago [-]
If the FTC can’t do what the FTC is supposed to do, then that is the FTC’s fault for continuing to exist. It’s unfit for purpose and should be shut down.
evilduck 51 minutes ago [-]
The FTC have no say in choosing to exist or not exist, or what laws are passed that they are supposed to enforce. In some cases, an agency intentionally choosing to not carry out their duties would even be breaking the law and subject to penalty or punishment. How the FTC goes about interpreting their duties and then the court system correcting their behavior when they disagree or misbehave is the system working as intended. If they don't have laws to interpret for an issue though, that's a legislative problem.
The real question is why isn't congress doing their job? They control both the existence and funding of the FTC and additionally the laws the FTC are tasked with interpreting and enforcing. If congress is unfit for purpose they should be replaced.
sorcerer-mar 1 hours ago [-]
Even if we were to accept your premise (if broken, throw out), it's still Congress that decides whether the FTC exists or not.
xphilter 2 hours ago [-]
The ftc isn’t supposed to create laws though. I tend to overshoot on the consumer’s side, but the ftc is overstepping with actions like this. There should be a law passed on this point and then ftc can enforce. Or ftc can sue based on existing law and let courts buy their interpretation.
singleshot_ 1 hours ago [-]
> There should be a law passed on this point
Right; there was. We’d refer to that as the “enabling act” by which Congress delegates regulatory lawmaking authority to the FTC.
> The FTC isn’t supposed to create laws
You have deeply misunderstood US federal regulatory law.
> Or FTC can sue based on existing law
Yes; that’s the idea. Regulations are law.
1 hours ago [-]
b00ty4breakfast 4 hours ago [-]
neoliberal deregulation and regulatory capture, not necessarily in that order, has basically killed federal consumer protection in the US.
scrubs 4 hours ago [-]
And it can get worse. Over shooting right (left) invariably leads to overshoot left (right) which we absolutely do not need either.
The American sense (when we get off our butts and do it) is common sense, slowly changing law that always apportions control in equal parts to accountability.
It's the last part that is more galling (because increasingly we've failed) and ultimately will be the more decisive in any future inflection point.
Arubis 2 hours ago [-]
When we “overshot left” it was by electing a centrist cishet man who identified as Christian and had different colored skin from the prior presidents.
Overshooting right has us building concentration camps.
malfist 1 hours ago [-]
We overshot so far to the left on the ACA that it was a Republican proposal a decade prior. We overshot on the right and just stripped health care away from 12 million people who can't afford it to pay for tax cuts for the rich
thrance 37 minutes ago [-]
Surely you're joking, right? The current administration building concentration camps and cutting medicare for 12 millions people is just balancing... what? Obamacare? Don't be ridiculous.
MSFT_Edging 2 hours ago [-]
When has the US actually overshot left though? There was a short period of social justice awareness, but that didn't translate to actual leftwing economic legislation. Even protests and movements with left wing goals were co-opted by the nominally center-right establishment and neutered.
This both-sides stuff gets me, man. Our history is by and large very right wing and every time there's a flutter of left leaning ideas, people chalk it up to some far-left political success and therefore the far right backlash is deserved, as if things ever actually went left in the first place.
xphilter 2 hours ago [-]
They’re talking about those times we let women vote, implemented social security and got rid of Jim Crow. Really overshot lol.
idiotsecant 3 hours ago [-]
I think the century of American dominance is probably over. Maybe we can fight our way back to having a functional government, maybe not. I think either way our position in the world order is already diminished and will steadily diminish further. I can see a future where America is a strange backwater, reliant on resource extraction and rules over by a grubby and constantly shifting mafia state.
ptero 2 hours ago [-]
As an American, I would welcome the world without American domination. Or without any single country domination for that matter. Competition of systems is good for the world.
It doesn't need to turn the US into some grubby mafia state. It could, but I think it is unlikely. But the road for both the US and the world IMO goes down before it goes up as many systems and alliances around the world that depend on US domination shift or crumble. My 2c.
ordinaryradical 2 hours ago [-]
If it’s not America it will be China and I don’t think you want to live in that world.
rfrey 38 minutes ago [-]
It doesn't have to be China or any other country. It can be corporations who move to capture the governments in other countries the way they've done in the US.
dinfinity 2 hours ago [-]
Depends on how far down the US is going to slide. It's sadly well underway to become much, much worse than China is (or will become).
scrubs 43 minutes ago [-]
It's not clear to me that China is batting that well. I do not wish bad upon the Chinese citizenry, and China has done well in its own day since the 1960s.
But don't forget at the same time where China was during the end of the British power, nor Chinese revolutions, nor the state control over the Chinese populace.
Although the US vastly overweights what we think non-US-democracies would do (think Middle East and our meddling there) given the chance for US like freedom, I do not think we're seeing China in the natural so to speak. HK, for example, was not pleased with the "two systems one country" rule the CPP landed on.
Add in the fact that trade can no longer be assumed to be Chinese central, and China is slowly getting dragged into wars through Russia, and China still hasn't tried its mettle with Taiwan. A post invasion China will hit different. It's got internal issues of employment, real estate, have v. have nots ... it's got its hand full.
My guess is that China, like the US is seeing now on stretches, will be the master of its own demise. In the US a major contributing factor to Trump is the fact the US Congress has become an institutional zero especially since Gingrich. That power vacuum has been filled by the Executive branch under Trump. There's more to it of course, but this two-part crisis is an important matter to keep in mind.
China takes its state craft more seriously in some sense, but that seriousness may get it into trouble. And in fact, several articles in the Economist have argued that if China wants to keep 5%+ YOY GDP growth, the CCP will have to take a back seat which is the one thing it will not do. CCP political power is foremost; good economy is damn nice to have to when you can get it -- and the CCP will go after it hard -- but there are limits ...
DaSHacka 2 hours ago [-]
With their population pyramid I doubt it'd stay that way for long, though.
scarface_74 1 hours ago [-]
I would too. If we agree that monopolies are bad for private industry, why isn’t it just as bad as having one world power. I think Trump and MAGA are uninformed idiots. But they have caused the EU to start building up their own military industry, countries to focus more on their own research and decouple themselves from the US. I can’t see how that’s a bad thing.
The US has given me all sorts of opportunities I wouldn’t have anywhere else in the world as a native born citizens. I plan to extract as much as I can from it and keep my eyes open to retiring somewhere else.
I continuously vote and advocate for policies like universal healthcare, pre-K education, etc. But what are you going to do when voters vote for politicians thst ars against their own interests - getting rid of FEMA when the states that need it the most are Republican, Medicaid, etc.
This isn’t a pie in the sky shrill “I’m leaving the US tomorrow”. But my wife and I already did the digital nomad thing domestically for a year starting in late 2022 and going forward starting next year, we are going to be spending more time out of the country in US time zones while I work remotely starting with Costa Rica.
DaSHacka 3 hours ago [-]
And who would supersede the states by picking up the mantle?
rfrey 36 minutes ago [-]
Corporations. European politics can be captured by large corporations the same way the US has been. It was unthinkable in the US, 50 years ago, that corporations would call the shots politically. It can happen elsewhere as well.
sneak 2 hours ago [-]
The US wasn’t the dominant superpower due to cooperation or agreement or leadership, it was the result of pure technological force.
Oppenheimer, Teller, and countless nameless others at NASA and Lockheed and Boeing and DARPA.
The US built the best weapons, spy planes, launch vehicles, satellites, and communications systems, and was willing to take a no-holds-barred approach to geopolitical strategy. This led to a circumstance which it seems was unparalleled in history thus far.
Who else is able to commit such technological progress to being able to command the world order by edict?
China, perhaps, but I don’t see the next TSMC or SpaceX or OpenAI or Google starting there. Technology is the name of the game. (My own personal take is that mass scale reusable rockets is the key strategic piece to geopolitical dominance over the next 50-100 years, with perhaps the ability to effectively integrate AI as an alternate or close second.)
It may be that we never see a monolithic superpower of the same kind again for generations. The post ww2 world order was really very very kind to the USA.
bluGill 1 hours ago [-]
It was also the result of Europe (now the EU) choosing not to oppose the US (at least mostly - they did in small areas). The EU has more people and combined could - if they wanted - be more powerful than the US. However they have never seen any point - they mostly (not entirely) agree with the US and so it would be a waste of their limited time to do that instead of what they were doing instead.
bitcurious 36 minutes ago [-]
> It was also the result of Europe (now the EU) choosing not to oppose the US (at least mostly - they did in small areas). The EU has more people and combined could - if they wanted - be more powerful than the US.
Europe was destroyed by war, and then occupied by the US and USSR. The US liberated Western Europe and backstopped their independence. The Europeans didn’t choose to be on the American side, they were forced to by circumstance of their own making.
DaSHacka 2 hours ago [-]
> It may be that we never see a monolithic superpower of the same kind again for generations. The post ww2 world order was really very very kind to the USA.
And why do you think it couldn't remain that way? Considering SpaceX, OpenAI, and Google were made far, far closer to today than to WWII, why would the assumption be that the output suddenly stops?
adgjlsfhk1 2 hours ago [-]
well in the past year, we have stopped funding science in the US, arrested and deported thousands of foreign students here legally, removing the pipeline for the smartest people in the world to move to the US and start world changing companies, and started a trade war with the entire world, making American businesses much less competitive at buying/selling goods internationally.
to consider your examples specifically, Musk and Brin were both immigrants to the US, and musk specifically did exactly the type of visa shenanigans that now is landing people in El Salvador
fuzzy_biscuit 2 hours ago [-]
I don't see the neoliberal deregulation you're talking about, so I'll bite.
Regulatory capture I have seen too often e.g. net neutrality getting killed by a Verizon cronie masquerading as a public servant in the FCC. However, from my perspective, it's been mostly conservative powers undoing consumer protections. Unless you mean liberalism in the more European sense, in which case I agree.
HybridCurve 12 minutes ago [-]
The Asian Financial Crisis in 1997: deregulated capital flows allowed speculators to rapidly pull money out of countries like Thailand, causing their currencies to collapse. The IMF stepped in, but their 'rescue' packages demanded strict conditions- forced privatization, and further deregulation, which often made things worse. And let's not forget Black Wednesday, when speculators broke the Bank of England. This was called "a textbook case of a speculative attack enabled by capital mobility" which is a core neoliberal policy.
Just like all politics: never trust the meaning or identity of something derived from it's headline, title, name, or label- those are always the first lies we are told.
nyeah 1 hours ago [-]
"Neoliberal" means free markets. Most US conservatives insisted on free markets from the 1980s until 2016. They claimed it would benefit the overall US economy (and maybe it has), and they claimed those benefits would be shared by all Americans (which listen to them now).
Did you read TFA? This had nothing to do with neoliberalism or whatever.
Everyone agreed with the spirit of the rule, even the two republican appointees who voted against it.
They voted against it because the FTC cheated and broke their own rule making process, they believed it would be struck down by the courts because of this.
They were right. The courts sympathized with the rule, but held that the FTC cheated it's process, and that if left unchecked it could create a tyrannical FTC issuing rules at their whim, ignoring the true economic impact of their rule.
All this court ruling said is that the FTC needs to follow the law and their own defined process for rule making.
They are free to implement this rule, they just need to do it the right way.
While we may not be happy with the short term effect, this was a good ruling. The FTC will go back and do this properly, and hopefully next time will follow the law when making rules.
beezlewax 6 hours ago [-]
I've used a learning platform called Brilliant in the past. The cancellation process was so convoluted that it was impossible to cancel the account. Dark patterns and confusing language.
They refused to refund me and after I thought I'd cancelled and I had to run a charge back from my bank.
This is nefarious behaviour on their part and consumers need to be protected from it.
trueismywork 3 hours ago [-]
In contrast in EU, I sent an email to my service to cancel and they forgot to cancel. I just sent them another email with proof of email and they realised they missed the old one and canceled retroactively and refunded money to my account.
apwell23 33 minutes ago [-]
i only subscribe to services through app store on my iphone. even if costs me premium.
whamlastxmas 7 minutes ago [-]
I use privacy dot com cards I can turn off in a single click
apwell23 6 minutes ago [-]
doesn't stop it from being sent to collections.
derwiki 1 minutes ago [-]
I guess not; but I also use Privacy.com cards and have never ended up in collections when I pause a card to cancel a service.
What happens when you click the link in that article?
“You can cancel your subscription at any time by clicking the "cancel" button on your subscription settings page, here.“
It leads to a 404.
With the benefit of the doubt, I’m not logged in — but it shouldn’t lead to a 404.
25 minutes ago [-]
everdrive 2 hours ago [-]
One consequence here that people need to think about is that ALL subscription services should be viewed with suspicion. Once you sign up how much of your life will be deranged simply by trying to cancel the service. It's a hidden cost which shouldn't be forgotten.
quitit 1 hours ago [-]
This is one of the reasons why providers -hate- IAP subscriptions, even if the profit share was 0%, they'd still not be happy because with IAP it's just one click to cancel.
It's not even a practice limited to "shady" companies, the New York Times would let you sign up online, but only cancel via a convoluted phone call with one of their subscription retainment reps.
These days you're better off obtaining a credit card which lets you instantly block transactions. These companies with their b/s unsubscribe gauntlets aren't worth your time.
cyral 44 minutes ago [-]
Well, the "one click" cancel is hidden deep in the settings app - and when customers contact us asking to cancel, they don't like to hear that we cannot cancel or refund them from our end. (Apple doesn't even provide a way to look up the customer. Most people don't understand that Apple is actually managing the entire billing process)
pona-a 2 hours ago [-]
So there's a business argument for this regulation. If the consumers feel unsafe giving their credit cards to most companies, they'll spend less on subscription services in total, harming the industry more than they gain from milking zombie customers.
whycome 1 hours ago [-]
Is zombie customer an official term. And how much of their profits are from that sector? Is this like airlines over selling seats?
adgjlsfhk1 36 minutes ago [-]
zombie purchasers is the business model of basically every gym. they lose money on the people that actually show up. the money makers are the people who sign up for a membership, go once or twice and then forget to cancel (or purchased a full year at once)
fwlr 11 hours ago [-]
The FTC was warned at the time that they were flouting required procedures and that their rule would therefore not survive legal scrutiny. Lo and behold it did not.
hshdhdhj4444 4 hours ago [-]
Please point to an example of these warnings.
VWWHFSfQ 4 hours ago [-]
> The FTC is required to conduct a preliminary regulatory analysis when a rule has an estimated annual economic effect of $100 million or more. The FTC estimated in a Notice of Proposed Rulemaking (NPRM) that the rule would not have a $100 million effect.
> But an administrative law judge later found that the rule's impact surpassed the threshold, observing that compliance costs would exceed $100 million "unless each business used fewer than twenty-three hours of professional services at the lowest end of the spectrum of estimated hourly rates," the 8th Circuit ruling said. Despite the administrative law judge's finding, the FTC did not conduct a preliminary regulatory analysis and instead "proceeded to issue only the final regulatory analysis alongside the final Rule," the judges' panel said.
It says it in the article
braiamp 3 hours ago [-]
The fact that it takes more than 24 hours to put a 1 click cancel button is alien to me.
jdlshore 2 hours ago [-]
You must not work on these sorts of systems. It can easily take more than 24 hours. In case you’re genuinely interested in learning more, here’s how it works.
There are good reasons for it working this way, BTW. The needs of a company with hundreds or thousands of people are different than the needs of hobbyists and early-stage startups.
1. A user experience designer analyzes the user flow and decides where to put the cancellation button. They make decision about style, layout, and wording. This isn’t a ton of work, but something so critical to the company’s business and retention numbers will probably involve a lot of review, discussion, and bike shedding. This could easily take 24 people-hours of work on its own.
2. Somebody programs the front-end change. They probably have to put it behind a feature flag so it’s not visible until the back end is ready.
3. Somebody programs the back-end. They think about security, authentication, authorization, CSRF. That’s probably handled, but again, this is a critical feature and deserves extra care.
4. Somebody programs the interface to the company’s internal systems. They’re usually kind of a pain to work with. Billing, marketing, support, customer success. Something probably sends an email to the user. Maybe there’s a follow up flow to try to get them back with a special offer a month later. Etc.
5. The change is tested. Preferably with automated tests, but a feature like this has tendrils into systems throughout the company, and a lot of moving parts, so manual testing is also important. If it goes wrong, it’s a big deal, involving the potential for chargebacks and lawsuits, both of which are expensive at scale.
Throughout all this, you’re dealing with legacy code, because billing is one of the oldest systems the company has, and the one with the most risk of change, so the code is nasty and doesn’t follow current conventions. Every change is painful and tedious.
It’s alien to you that this could take more than 24 hours? At any company of size, I have trouble imagining it taking less.
axus 49 minutes ago [-]
Of course now that the FTC rule is well known, anyone designing a new system would require click-to-cancel. The new burden is low, but at the time the big companies probably spent millions to fix it.
A more extreme example would be the US Clean Air Act and how the EPA extended the rules to regulate carbon dioxide emissions. Obviously going to cost a lot of money, but a necessary change to dodge climate disaster. That rule had to wait for Congress to pass the Inflation Reduction Act to become legal. Hopefully this minor consumer protection rule will be supported by Congress as well.
braiamp 2 hours ago [-]
How many companies of "size" you know of? Because that process looks HORRIBLY inefficient and only primed to extract as much money of the consumer. You just need to put it in the account screen. A big red button. Your _workflow_ is there to make excuses. If the move was the other way, you would gladly pay the cost, but because it actually hurts your "business model" then it is suddenly a problem. No buddy, I call BS on all that, and call BS on the law itself.
jdlshore 49 minutes ago [-]
For the types of issues we’re discussing here, we’re talking about companies making more than $50mm yearly, which is about 75-100 employees. So successful small businesses and larger. I don’t have exact numbers, but this size business is very common. Most professional programmers will have seen the issues I’m talking about.
claytongulick 1 hours ago [-]
So, you're holding a strong opinion about something that you're completed uneducated about and have no experience with?
ANY software change in a non-hobby business goes through a change process.
One as significant as an entirely new account cancelation flow requires extensive planning, design and testing.
What if you have equipment like a set top box? What if a shipping label needs to be mailed out? What if there are state-by-state regulations that must be complied with? What if you have to issue prorated returns of prepaid subscription fees? What if different accounts have different cancelation terms because of bulk pricing? And a million other things that you have to think about, design for and test.
Of course you can solve all this. But it's certainly not "BS" that it'll take more than 24 hours.
The FTC knew this. They cheated their process to ram through a rule. But you like the rule they tried to cheat to implement, so it's ok then, I guess.
2 hours ago [-]
delfinom 3 hours ago [-]
Well, after you factor in some of these companies are probably large corps with layers of middle management. It will probably require at least 3 months of premeetings
fireflash38 3 hours ago [-]
Which explains the issue with the law neatly:
1. Not pegged at inflation, so the threshold is continually moving downward.
2. All it takes is a couple of bad actor companies to blow out the threshold. If you take the companies at their word, then you will never get under this threshold. Why trust them?
guelo 3 hours ago [-]
Why are you pasting the article when it doesn't include any warnings that were given to the ftc at the time?
voxic11 1 hours ago [-]
It literally says they were warned by the administrative judge that a preliminary regulatory analysis was required to make such a rule.
> Despite the administrative law judge's finding, the FTC did not conduct a preliminary regulatory analysis and instead "proceeded to issue only the final regulatory analysis alongside the final Rule,"
guelo 5 hours ago [-]
who warned them?
Hnrobert42 3 hours ago [-]
A then-commissioner who is now the head of the FTC.
miltonlost 16 minutes ago [-]
Ah so a Trump appointee and 2 judges appointed by Trump. Now that's a group I would never trust to follow the law.
guelo 3 hours ago [-]
That commissioner also hated the fact that consumers were going to stop being robbed by big corps.
VonTum 8 minutes ago [-]
I find it unproductive to assign emotion to such blatant corruption. I'd rather frame it as "That comissioner sees it to be in his personal best interest to not stop consumers being robbed by big corps."
dboreham 11 hours ago [-]
Because systematic corruption presumably?
tbrownaw 10 hours ago [-]
More that they mistakenly thought that doing the right thing meant they didn't have to do the thing right.
bjt12345 9 hours ago [-]
But, if you want to make it look like you are doing the right thing but don't want to be remembered as having done that right thing, maybe this was the right thing to do given that now it won't be done.
techpineapple 3 hours ago [-]
Right, if they were screwing over customers, we’d call it disruption and give them a medal, if not $1 billion dollars. Since they’re trying to help people, we wag our fingers at them.
weberer 5 hours ago [-]
>they were flouting required procedures
jibe 10 hours ago [-]
If you are sniffing out corruption, aren’t the ones flouting required procedures likely the corrupt ones?
hshdhdhj4444 4 hours ago [-]
Almost never.
Whistleblowers are almost always revealing information that they are legally prevented from revealing, otherwise you wouldn’t need a whistleblower. A simple FOIA request would suffice.
Aeolun 10 hours ago [-]
Kinda, but corruption in my favor is unlikely to see me complain about it.
wrasee 4 hours ago [-]
That’s obviously no justification, all corruption is in someone’s favour. Society functions by rules. Break those founding principles and you break everything.
wqaatwt 4 hours ago [-]
What if the “required procedures” are held in place by corruption?
I always felt like those click to unsubscribe links were nothing more than a "please prove to us with certainty that this is an actively used account so we can set a sticky bit on it and sell that info for $$$"
orev 11 hours ago [-]
That’s a commonly held idea for spam emails. This is about services you’ve signed up and pay for on a recurring basis, and was targeted at companies who make it very easy to open an account, but then require byzantine methods to cancel.
DANmode 10 hours ago [-]
That is a valid paranoia,
but also, not the kind of subscription the article is about.
whycome 59 minutes ago [-]
It’s like browser popups that only give you the option of block or allow.
I want neither! Block means I add that site to a permanent local list and I really need no record of it at all.
globalnode 4 hours ago [-]
just mark them as spam, hurts them more and doesnt notify them of anything.
NoMoreNicksLeft 7 minutes ago [-]
I'm not unsympathetic to those who need to cancel a gym membership or whatever. But Congress is too lazy or cowardly to do it themselves, so they delegated, and the courts have been reluctant to allow delegation lately... Congress knows that too.
Really though, our banks should be the ones fixing this problem. Do they not work for us? We're more like fee cattle than we are customers. It should be simple to cancel through the bank itself, disallowing further payments. In fact though, the opposite happens. Once one of these vampire scams gets your card number, they can put through payments that you have disallowed and the bank will side with them rather than you. Had an incident with a cell phone company a few years back and the bank decided that they had more say over my money than I did. None of this can be or will be fixed, because you're all distracted by the news media telling you that the evil courts have cheated the heroic FTC bureaucracy, and that you need to vote for the other team to restore balance to the force.
If purchasing a service requires your account/routing number, or the card number + cvs code, you really just need to go without.
Irongirl1 10 hours ago [-]
FYI: Everyone just use privacy.com
It allows you to make virtual cards that are single use.
So if a merchant keeps trying to charge you, it will automatically decline.
Until the powers that be gets its act together and stops allowing businesses to run all over us...this is the way.
Shank 6 hours ago [-]
> So if a merchant keeps trying to charge you, it will automatically decline.
I learned this the hard way with the New York Times doing this, but merchants can “force settle” a transaction if they want and it’ll override the decline they get. This is a violation of the merchant agreement but companies do it anyway (like NYT did to me). Privacy isn’t as bullet-proof as you would think.
reginald78 2 hours ago [-]
Yes, Capital One offers a similar virtual card service and when I read into the fine details it wasn't as useful as a thought. There were seemingly exceptions that could override spending limits for subscriptions and the control was mostly an illusion.
DaSHacka 3 hours ago [-]
How could it override the decline if you cancel the card entirely in Privacy?
crazygringo 1 hours ago [-]
Then it just gets sent to collections, and worsens your credit score, so your next car loan or mortgage has a higher interest rate.
You have to actually resolve the issue with the company charging you, and do a chargeback if necessary which requires submitting evidence. It sucks, but virtual numbers don't make your bills go away.
KomoD 5 hours ago [-]
Then you risk getting sent to collections instead.
whamlastxmas 3 minutes ago [-]
I can use fake name and address with privacy cards
ourmandave 3 hours ago [-]
Privacy.com is a fintech platform offering virtual debit cards to secure online transactions. Based in Iceland and partnered with FDIC-insured banks, the service allows users to control card usage through pausing, unpausing, or closing. Privacy.com prioritizes security through firewalls, encryption, and PCI DSS compliance.
blendergeek 2 hours ago [-]
> Privacy.com prioritizes security through firewalls, encryption, and PCI DSS compliance.
That line of cyber security mumbo jumbo does not inspire confidence
bramhaag 4 hours ago [-]
Is there anything like this that accepts EU customers?
pimterry 3 hours ago [-]
Revolut along with quite a few other modern EU banks let you manage recurring billing directly - in Revolut I can pick any transaction in the app, click "Block future payments" and that vendor won't be able to bill my card again until I unblock them. That's separate from virtual/disposable cards - you can use your normal card and still block individual vendors.
Honestly this seems like a pretty obvious core banking feature nowadays, I'm surprised it's not more widespread (even in the US - reliable cancellation features across all recurring card payments would surely make people more comfortable with subscriptions). Under the hood all banks (AFAIK) are handle recurring payments by issuing an authorization token at first purchase, and validating it on later transactions. Allowing customers to see the list of active tokens that were recently used and then revoke them explicitly seems like a no brainer.
sensanaty 4 hours ago [-]
Revolut has a disposable card feature. I'm sure there's some regular old school banks that have this as well, ING in the Netherlands does as far as I remember.
anon191928 4 hours ago [-]
revolut and others still try to charge you, even if you cancel the VIRTUAL card. when you ask them, why and how they you do that, they say you have some sort of agreement for the subs. service and you need to end it on your own via them. Bank can't do that?? they said something like that to me. So they literally support the dark pattent side, not on your side obv.
diggan 4 hours ago [-]
Your bank might offer this already, just to check in case you haven't already. I think all banks I've had in Spain and Sweden has offered this feature within their web portal.
firesteelrain 6 hours ago [-]
Never heard of this; thanks for the tip!
mrheosuper 6 hours ago [-]
Great, another service that collects my purchase information.
Hnrobert42 3 hours ago [-]
This is why I've never used these services.
highwayman47 11 hours ago [-]
Severing contracts for me, not for thee.
ProllyInfamous 10 hours ago [-]
[flagged]
bpodgursky 11 hours ago [-]
From a different article [1]:
> But the U.S. Court of Appeals for the Eighth Circuit said the FTC erred in its rulemaking process by failing to produce a preliminary regulatory analysis, a statutory requirement for rules whose annual effect on the national economy would exceed $100 million.
> The FTC had argued that it was not required to prepare the preliminary analysis because its initial estimate of the rule’s impact on the national economy was under the $100 million threshold — even though ultimately the presiding officer determined the impact exceeded the threshold.
This is a case where congress really did pass a concrete law, and the court is requiring the FTC to follow it. Sucks that a reasonable rule is getting voided for the sloppiness but I really don't think the courts are indefensibly out of line.
It's interesting that businesses can build an obviously toxic subscription model that robs consumers of both money and time, but when asked to change it now we have to consider their costs.
I understand the idea behind the threshold for changing rules but this still feels very broken. There is a constant struggle of having to do everything perfectly to make any positive progress, but bad actors can operate however they like with seemingly little repercussions.
avhception 6 hours ago [-]
While I share your frustration, I don't think we should lower the bar for positive progress. Because that's how one becomes a bad actor themselves.
braiamp 3 hours ago [-]
The bar should be where changes happen to move in the correct direction easily, while moving in the incorrect direction harder. If the rule was to "force companies to have confusing cancel processes", the rulemaking process would have zero burdens, because the "potential gains" of doing so would be enormous.
bluGill 53 minutes ago [-]
That is easy to say. However I don't think you can define "correct direction" in a useful way that also gets at what you mean. Every definition you can come up with someone will find a loop hole that fits the letter of your definition, while it is against what you mean.
By putting process in place for rules we give us time to notice bad rule proposals and give us a process to stop them.
matthewdgreen 3 hours ago [-]
I think we should absolutely lower this particular bar.
immibis 5 hours ago [-]
When bad actors have a low bar but good actors have a high bar, the country is bound to collapse. Look at how many rules the current regime is flouting. But the other side has to dot every i for some reason.
roenxi 3 hours ago [-]
Are we still talking about click-to-cancel here? There aren't 'other sides' in any meaningful sense on this sort of administrative decision. There is a solid consensus that people shouldn't have to pay for subscriptions they don't want and a couple of broadly inconsequential points to debate on how to implement it.
This is exactly the sort of situation where just following all the rules and procedures is fine and it doesn't, within a pretty broad range of outcomes, who gets final say.
fireflash38 3 hours ago [-]
The "other side" here is the political group that is consistently anti-regulation, anti-consumer, anti-government.
bluGill 50 minutes ago [-]
The "other side" does not consider themselves anti-consumer. You disagree with them on what anti-consumer means, but they have their own reasons to consider their position pro-consumer and you are doing debate a disservice by ignoring that.
They do consider themselves anti-regulation and anti-government in general, but they are not (mostly) anarchists, they do agree with some regulation and government, they just want the minimum possible and thus place a high bar on how bad the alternatives must be before they will agree to regulation/government.
hamilyon2 4 hours ago [-]
I am not getting it. The rule makes competition in markets higher. Because dollars flow to best offers faster. And thus improve economic situation, not only in markets affected by rule, but also on all other markets, in case customer wants to take his money elsewhere.
And on international scale, because more competitive companies presumably out-compete foreign competitors.
So, FTC needs some permission and review to make national economy money?
sokoloff 3 hours ago [-]
The FTC was not given unlimited rule-making power by Congress, and has to live within the power granted to them.
Issuing an NPRM (Notice of Proposed Rulemaking) and conducting a regulatory analysis for certain rules are examples of such limits. The FTC did not follow the second (as was required) in this case.
Whether I happen to agree with the change they enacted (I do) doesn’t change the fact that I want my government agencies to follow the rules laid out for them. Because as surely as the sun rises in the east, sooner or later they’ll propose a rule I don’t agree with and I want there to be a lawful process and framework in place then, and therefore also now.
MangoToupe 10 hours ago [-]
A major unwritten rule of american society is that there is no bigger crime than economic friction to the shareholder... including statute itself.
jordanb 11 hours ago [-]
From googling apparently the "presiding officer" is appointed by the FTC chair. So it sounds like the FTC spiked its own case.
bpodgursky 11 hours ago [-]
It was Lina Khan. She just felt strongly about going out the way she came in — losing every single case.
jordanb 1 hours ago [-]
There is a new FTC administration.
I interpret this as being the incoming FTC wanted to kill this but not withdrawal (due to bad optics).
They wanted to lose the case and did so by changing a judgment they controlled so that the rule could fail a legal procedural challenge.
bluGill 45 minutes ago [-]
It better fits the facts that the incoming FTC wants this, but they want to do the job right. At least some of the incoming FTC was in place when they rule was passed in the first place and their statements then say they wanted the rule but they wanted the correct procedures done so that it would stand up in court.
fxtentacle 8 hours ago [-]
Illumina, Tapestry, Kroger, Lockheed Martin would disagree.
Also, didn’t she „build“ the right to repair laws?
fritzo 10 hours ago [-]
The U.S. Court of Appeals has therefore quantified the severity of this issue.
sameermanek 7 hours ago [-]
Devil is in the details, they said each company would have to pay for less than 23 hrs to a low level engineer to avoid the $100 mil impact.
How much time do you think an intern would need to render a button on screen that says "cancel" in red mapped to an already implemented function in the code base. Especially with trillions poured into the AI?
This is non sense and horse shit, and these bench full of idiots know it
arzig 3 hours ago [-]
There’s a non trivial chance this interacts with credit card processing. There is also app the legal liability of you tell someone meet are cancelled and continue charging them. So probably so not something you trust an intern to do.
fzeroracer 3 hours ago [-]
This is stuff that companies already handle with their current cancellation pipelines. Hooking up a short circuit that flags whatever user in their DB as having cancelled is something that I would absolutely toss a junior engineer at and expect them to finish in three or so working days, maybe slightly longer.
The only way it's more onerous than that is if companies have an absolutely shit design under the hood, or they're using malicious compliance to argue that this feature specifically needs eight weeks of planning poker and at least five senior engineers to sign off on each iteration of the design phase.
bluGill 41 minutes ago [-]
Just testing this should take more than 23 hours for non-trivial code. Ship it and pray it works is not a good plan when if the code doesn't work the government will be coming after you.
firesteelrain 6 hours ago [-]
These “bench full of idiots” are not blind to the fact that there are deceptive practices regarding subscriptions. FTC didn’t do their job right unfortunately and here we are. Now, new administration and it’s doubtful this will get picked up again barring any law passed by Congress.
Dylan16807 5 hours ago [-]
It sounds like they did their job fine. 23 hours on average is plenty. Most companies can do this in 2 hours, and a few of them can spend a lot longer.
firesteelrain 52 minutes ago [-]
Sure, 23 hours on average is generous if the goal is honest implementation. But the issue isn’t the time. It is that companies don’t want this button to exist at all. They are not stalling because it's hard; they’re stalling because friction equals profit. That’s why you get weaponized complexity, endless “design reviews” and inflated estimates. The FTC did their job, sort of. They got “cancelled” (hehe) because of a bureaucratic hurdle.
The industry just doesn’t want to play fair.
jagged-chisel 4 hours ago [-]
Your argument presumes that “cost” is “money spent to implement,” when in reality any reduction in predicted revenue is also a “cost.”
The cost of allowing people to cancel subscriptions is more than the cost to implement a button.
renewiltord 10 hours ago [-]
Typical decel nonsense to add all these preliminary analyses. This is CEQA/NEPA type garbage.
Fortunately, California law should be unaffected by this and that will probably be sufficient.
bpodgursky 10 hours ago [-]
Normally I'm aligned but this is sort of a NEPA rule making sticking a monkeywrench in the gears creating new regulations, so I'm not totally opposed to the principle, as irritating as it is here.
renewiltord 10 hours ago [-]
Convincing. I guess I was thinking at step 1 deceleration but this actually depowers step 1 deceleration.
Ideally, we don't have all these structures slowing down societal adaptation. It's like we anneal over time, and that makes us brittle. We need to always be ready to bend to a new wind.
postalrat 10 hours ago [-]
I should be able to go into my bank or card service online. View a list of all my subscriptions. Click on a subscription (or select all). And cancel.
If there is a card that offers this let me know because I'll be switching immediately.
astatine 8 hours ago [-]
You can absolutely do this in India. Every card based subscription requires an explicit authorization to set up. And every such authorized subscription can be seen in the bank app/site. You can choose to cancel those subscriptions at the bank end and the subscribed services will fail their next renewal. This is not just a service specific thing and is required by regulation for all recurring payments, incl utility bills, insurance premia, entertainment service, cloud services.
wobfan 9 hours ago [-]
Not gonna lie, I actually have canceled many service because of this single reason. If I get the feeling they want to hide these options specifically to keep me in a subscription, I immediately feel the urge to cancel even more, and also it gives me the feeling that the service itself is obviously, objectively, not good enough that they can just be honest and offer a easy cancel option - because they fear that too many people would.
tonyhart7 5 hours ago [-]
You are absolute minority that conscious about your financial but sorry to tell you that "most" people is "forgot" they sign up something and not open it in years
that's happen more often than you think
also financial illiterate is real
LoganDark 4 hours ago [-]
> You are absolute minority that conscious about your financial
Maybe but idk. I have calendar events for every single monthly expense & BNPL. Anything that isn't on-demand is in the calendar. That makes it easy to calculate future expenses and also serves as a reminder of what I'm paying for so I can cancel anything I don't think I'll need for a while. At least one subscription I've canceled and restarted a lot because I use it a bunch and then don't use it at all and then use it a bunch again and so on.
I also have a spreadsheet that I log every transaction into, because it gives me an easy way to see how my finances are doing and also gives me a way to keep track of charges that aren't properly descriptive on their own (for example, "wl *steam purchase" doesn't say which product was purchased; on the spreadsheet, I can see exactly, as well as for every other transaction, what I purchased, without having to look at each individual order). It's also faster to check than having to log into my bank, which ever since I switched to Mac has been forcing me through SMS verification every single time I log in no matter what.
bombcar 3 hours ago [-]
Sir, sorry to inform, but you do this:
> I also have a spreadsheet that I log every transaction into
You are a minority in a minority that tracks at all! ;)
rlpb 5 hours ago [-]
Legally, this isn't sufficient. Your subscription contract is independent of your payment method. If you don't pay, that doesn't necessarily mean that your subscription is cancelled, and you could end up in court and lose.
What is necessary is regulatory (or statutory) enforcement of easy, online notice of cancellation, without a company able to frustrate you giving them (and them recording and acknowledging) that notice.
babyshake 9 hours ago [-]
You can use privacy.com as another commenter has written. But one catch is I believe you can be on the hook for subscriptions where your card no longer works but you haven't cancelled your subscription. So they can send you invoices and even send it to collections. Although I strongly feel that at least for transactions of a sufficiently small size (normal retail subscriptions) cancelling your card should be legally considered sufficient enough for voiding your future subscription. I'm open to hearing counter arguments but I think the consumer shouldn't have to jump through even the smallest of hoops setup by vendors in order to indicate that they are no longer interested in future transactions.
anonzzzies 7 hours ago [-]
I always try via official means, but, failing that, I just cancel the (virtual) card. I have been threatened a lot that if I do that, my first born will be punished etc but of course nothing ever happens. I don't live in the US though.
venkat223 8 hours ago [-]
This type of activity is happening with Amazon Netflix and other medias also with various E-Commerce sites Apple particularly is asking for all particulars train to debit after the expiry of the period but is not allowing cancellation properly as the bandwth work remains down in many many areas sporadically we are not able to cancel at will.This is a user unfriendly activity which is monopolistic or coercive.People will lose faith in digitization slowly
vincenzothgreat 9 hours ago [-]
use an alias with an alias email, the Privacy.com card will accept any name and address. Never had any sort of issue in all the years using them
LiamPowell 10 hours ago [-]
Simply move to Australia, all the major banks here offer this service: https://payto.com.au/
Not all services offer this yet, but it's gaining momentum, especially with Amazon now offering it for non-subscriptions.
missedthecue 10 hours ago [-]
I had a recurring charge on my Capital One credit card and canceled it from my Capital One app. The next month, the charge went through again and they proactively gave me an account credit equal to the charged amount, with an emailed apology. I'm not sure why they couldn't cancel it, or if it will go through again this month, but it surprised me!
nico 9 hours ago [-]
I had a subscription with an account that I couldn’t access anymore, and there wasn’t any other way to cancel
So I contested the charge through the bank. They would refund me, but then the company would charge me again for the subscription
This went on for several months. At some point the card expired, the bank automatically sent me a new card, and somehow the company was still able to charge the subscription to my new card, even though I couldn’t even access my account
It was a couple of years ago, and I don’t remember how I finally stopped it. But it was kinda shocking to me to see the charges “jump” through different cards. Especially given that usually any service that I don’t want cancelled, gets immediately cancelled if my card on file expires
__david__ 9 hours ago [-]
Credit cards explicitly do a type of forwarding so that your old subscriptions continue to work if you get a new card. If you ever tell your bank that you've lost your card or had it stolen then they will reissue it differently without that "forward" feature, to prevent fraudulent activity. I learned this when I had fraudulent activity on my card and they accidentally did a normal reissue, and so the fraudulent activity continued even after I got the new card.
pimterry 3 hours ago [-]
The company doesn't actually keep your card details at all (at least, all reputable companies). They take the details to the payment processor at first purchase, but they then get swapped for a token which can be used to process transactions (usable only for transactions to you by this one vendor, so tokens can't be stolen/leaked, unlike card details) and then future transactions all just use the token.
When your card details change, all issued tokens generally stay valid, they're effectively independent. A payment card is basically an initial authentication process for the account, it's not really the payment method.
ghoul2 4 hours ago [-]
Thats how it works in India: all your "repeating" charge authorizations show up on a portal maintained by the issuing bank. All services that charge via these authorizations send an SMS alert before they debit the next charge. At any time, you can go into the portal and cancel any of these authorizations. No need to talk to the charging co at all, though still, best to first cancel from them. Jus that they know its trivial for the user to go and cancel the auth, so no one makes it difficult to cancel.
whycome 16 minutes ago [-]
This is brilliant and simple. Canada could have this. Except the major telecommunications companies have a stranglehold on the govt and wouldn’t be for it.
sebbadk 9 hours ago [-]
I work for a company called Subaio that does exactly that, but it only works because EU (and some other countries) consumer protection laws requires that companies have to let us cancel subscriptions. So we're mostly working with european banks for now.
The protection specifically requires that cancelling is at least as easy as signing up.
average_r_user 5 hours ago [-]
Could you point me to some European banks that integrate your product?
My current bank doesn't have something similar, and I would like to have an option to view all my subscriptions at a glance
6 hours ago [-]
thanatos519 6 hours ago [-]
Here in the Netherlands, via my bank I can list all of my pre-approved transfers and block them. I'm pretty sure every bank here is required to support this. PayPal also has this feature.
I recently had to cut down on expenses starting with extraneous subscriptions and charitable donations, of which I had dozens. Many ad a click-to-cancel or at least fill-out-a-form-to-cancel process, but some of them said 'call us'. Then I discovered that I could cut them all off from my side!
I got a few 'hey your donation stopped' messages, and answered the first ones, but they all eventually went away.
ldsd 5 hours ago [-]
Be careful there. You can block further payments, but that won't necessarily cancel your subscription.
You may still be responsible for the payment, and may need to pay collection fees as well at that point.
Fluorescence 6 hours ago [-]
In theory I can do this with standing orders / direct debit in the UK and there are some subscriptions where "cancelling the direct debit" is the official way to cancel. There should be no need for firms to reinvent recurring payments and store card details for their own ad hoc system. I don't know if it might disadvantage some people not familiar with managing direct debits though.
However, many years ago, after an hour on hold failing to cancel Virgin ADSL I just cancelled the direct debit instead. They put a debt recovery firm on me! The direct debit was charged at the start of each billing period so it wasn't a non payment thing. I recall there used to be more indefensible "notice periods" for cancellation which were just pure scummy ways to force feed unwanted services but I don't think this had one.
saulpw 10 hours ago [-]
I use privacy.com for this.
(Not affiliated, just a satisfied customer.)
gblargg 9 hours ago [-]
I wasn't able to jump through their hoops to sign up. They wanted my bank login, which I will absolutely not give to anyone. I tried a debit card but that also failed.
alexey-salmin 5 hours ago [-]
Revolut does that, at least in France. You can see and cancel both card subscriptions and direct debits
colechristensen 6 hours ago [-]
Any subscriptions that are paid through Apple Pay are like this. Apple also takes about a third of the money for the trouble.
This is _not_ the same as using the Apple credit card for a subscription.
eleveriven 6 hours ago [-]
Feels like a killer feature just waiting for someone to nail it properly
advisedwang 9 hours ago [-]
What about subscriptions where you agreed to a long-term subscription (e.g. for a discounted rate)?
koiueo 9 hours ago [-]
Those are usually charged once per agreed period (never seen it any other way)
kalleboo 8 hours ago [-]
Adobe is an example where a yearly discounted subscription is billed monthly
rat9988 5 hours ago [-]
They'll have to change their model or implement like a breakup fee depending of what would has been missed if you didn't have a discount.
bushbaba 7 hours ago [-]
Yes there is https://www.privacy.com/ which gives you a unique virtual credit card per subscription, which you can cancel from the bank.
codemac 7 hours ago [-]
Nowadays a problem is the subscriptions are all multiplexed through apple, google, and amazon.
I used to religiously use things like ynab, but now I need to find ways to export my amazon transactions, google play, etc. It's nearly impossible, and it makes me feel completely out of control.
dmoy 7 hours ago [-]
That... doesn't necessarily work though?
If I tried that with my gym, they would send me to collections.
MangoToupe 5 hours ago [-]
> If I tried that with my gym, they would send me to collections.
Let them. I don't know why people let services abuse them like this.
ivape 8 hours ago [-]
I'd have different wallets for everything if everything took Bitcoin. I guess I could do that with generated credit card numbers but haven't bothered with it.
immibis 5 hours ago [-]
This would be illegal in western countries.
throwawaymaths 9 hours ago [-]
Spectrum (cable/telephone/internet) kept me on the phone line for 30 minutes as i tried to cancel.
JohnTHaller 8 hours ago [-]
Ask my girlfriend about my phone call with Time Warner (pre Spectrum) where I said the words "I want to cancel cable TV but keep internet" about two dozen times to 3 different people.
MengerSponge 10 hours ago [-]
My favorite underappreciated aspect of the iOS app store is its absolutely friction-free cancellation.
It makes me much more willing to trial a subscription service because I know I won't have to spend an hour of my life on the phone with a lovely Filipino man to stop that service.
Towaway69 10 hours ago [-]
This. My iPhone is still a pleasure to use, everyday. But perhaps I can only appreciate this because I was an android user for years.
The killer app for me on iPhone? Files. I literally switched from iPhone 3 to android because it didn’t have a file manager! Thankfully I came back.
politelemon 7 hours ago [-]
It was the opposite journey for me. I never felt for once that it was my iPhone, perhaps because I was an android user for years.
oblio 6 hours ago [-]
Apparently Google Play has the same cancellation mechanism.
nerdjon 5 hours ago [-]
That and the reminder emails from Apple.
It is one reason that with this switch allowing apps to send me outside of Apple's Ecosystem to subscribe, I hope that developers realize that if they make this the only option there are likely many people like myself that just won't subscribe to your app. I am far more likely to try a subscription that costs a couple dollars a month if it is through the app store instead of through some random website.
arielcostas 7 hours ago [-]
Google Play also has that if you subscribe through there (which might be more expensive because of the fee Google takes), plus an easier refund system if you subscribe to something and decide it's not worth paying it
tiahura 10 hours ago [-]
The FTC failed to comply with 15 U.S.C. § 57b-3(b)(1), which states that the agency “shall issue a preliminary regulatory analysis” whenever it proposes a rule expected to have a significant economic impact.
After its own ALJ found the rule’s effect would exceed $100 million annually, the FTC was obligated to publish an analysis of the “projected benefits and any adverse economic effects and any other effects” and the effectiveness of alternatives, as required by § 57b-3(b)(1)(C).
standardUser 11 hours ago [-]
The 8th circuit court of appeals is the most conservative, with only one judge appointed by a Democratic president.
dmix 10 hours ago [-]
What about the earlier administrative judge who warned FTC they were ignoring established rules when it was reviewed the first time, then FTC proceeded to ignore that judge and passed it anyway, which resulted it in being in front of this appeals court?
bluGill 39 minutes ago [-]
In this case it quickly becomes clear that the court was right. The ends do not justify the means. Score one for conservatives for following/enforcing the law I guess.
thrance 29 minutes ago [-]
Weird how they only enforce the law when it serves their interests though.
eleveriven 6 hours ago [-]
Honestly, it's wild that something as common-sense as "make canceling as easy as signing up" is this hard to implement
oblio 6 hours ago [-]
It's not hard to implement, in the sense of "hard to implement software feature".
It's hard because businesses don't want cancellation to be easy, as they lose money. A lot of people forget to cancel or just can't be bothered for a long time, especially if cancellation is hard.
And yes, it's as predatory as it sounds.
It's basically the financialization of business, as some point one of the few ways towards "growth" is nickel-and-diming everyone you can.
HPsquared 11 hours ago [-]
The time to unsubscribe is now!
dalemhurley 10 hours ago [-]
Here is an idea, make your service value for money and people will not want to cancel.
If your product is so poor that the only way you can retain customers is to make it too hard for them to cancel then your product needs to be improved.
silisili 10 hours ago [-]
You just offended siriusxm, every newspaper, and every gym in the country.
_carbyau_ 8 hours ago [-]
Don't forget swimming pool season pass.
I will buy my next season pass when I have a history of entry transactions that proves I could have saved by buying one...
delecti 10 hours ago [-]
WaPo and NYT were both very easy to cancel.
ethagnawl 9 hours ago [-]
WaPo was easy when I canceled last November. The lost time I canceled a NYT subscription, it still required a phone call.
buckle8017 8 hours ago [-]
They say it requires a phone call but amazingly an email that's says you will charge back any future charge works too.
Almost like they can do it without the phone or something.
sensanaty 4 hours ago [-]
Man what the fuck is it with gyms? I'm not even in the US, but even in the Netherlands where these kind of things are generally super simple and hassle-free (by law) I've had some nightmarish, headache inducing situations with gyms. I've literally never encountered anything else, ever, nearly as bad as dealing with gyms and their contracts in my entire life. It was a million times easier closing brokerage accounts with decent chunks of money in them than it was to cancel a gym membership I once had.
bluGill 30 minutes ago [-]
Most gyms are over subscribed - if everyone who has a membership actually went to the gym they wouldn't have enough space/equipment for everyone. They would need to raise their rates to afford more. That is those who have a membership but don't go to the gym are subsidizing those who do go to the gym.
The more expensive gyms are not this way. They will let you cancel easily. They will often out of good customer service pause your membership if you don't visit at all for a month. However they cost twice as much and often have worn out equipment that a much cheaper gym would have replaced. As such if you really visit a gym one that makes canceling is hard.
dylan604 10 hours ago [-]
Office365. I only have it because it’s necessary for work not because I want to use the product.
unethical_ban 8 hours ago [-]
If your product is so poor that the only way you can retain customers is to make it too hard for them to cancel, then your business model should be illegal.
6 hours ago [-]
colechristensen 6 hours ago [-]
Ok, but also, I just want to stop paying for things sometimes.
Subscribing to a services isn't a vow of "until death do us part" and I don't want businesses trying to act like it is or make it so.
db48x 10 hours ago [-]
That is a novel idea! But ironically it is not actually the issue that was in front of the court.
api 3 hours ago [-]
Disputing charges through banks will become the way to cancel things.
4 hours ago [-]
ChoGGi 1 hours ago [-]
I bet Trump will surely sign an executive order putting click to cancel into place any day now.
guelo 5 hours ago [-]
Of course it's going to cost more than $100 million if they have stop stealing from us.
Corporate Republicans hate red tape and regulation for business but love it for starngling government and the poor (they just added huge onoreous red tape to medicaid and food stamp recipients because they absolutely hate their fellow americans).
If we had a Congress who knew what Signal, e-mail, or credit cards were, then we may get actual legislation protecting consumer rights.
barkingcat 7 hours ago [-]
Dark pattern galore
xyst 10 hours ago [-]
The USA is not a country for the people. It’s a country for the rich and powerful.
The game is rigged and enough deluded people think they can "game" it as well.
dylan604 10 hours ago [-]
This was pretty well established by the constitution, only you left out white male from your rich and powerful. It took amendments to get past white and male.
boroboro4 3 hours ago [-]
While it’s true US was quite good on equality amongst this particular group. What we have now is quite different from it.
arwhatever 7 hours ago [-]
Our culture is an unfortunate nexus between strong contract enforcement and weak consumer protections.
tjpnz 7 hours ago [-]
Sure it is. Corporations are people too and laws like these take away their freedoms!
11 hours ago [-]
ars 12 hours ago [-]
"after finding that the commission behind it failed to follow required procedures under the FTC Act during the rule-making process."
throw10920 10 hours ago [-]
I hope the FTC tries to re-submit the rule while following procedure - click-to-cancel is really good for consumers... but not enough to justify trying to break laws to pass it.
dylan604 10 hours ago [-]
You realize the current FTC is not the same FTC that did this? There’s no way this FTC does anything in favor of consumers
This is the definition of an ad hominem attack. If you want to prove the judges are partisan, talk about the flaws in the ruling, not who appointed them.
mschuster91 8 hours ago [-]
That's the problem that automatically arises when the justice system is made out of political appointments instead of career tracks.
There will always be the suspicion of political bias, and the haphazard way the administrations ever since Obama went in how nominations were done adds more fuel to the fire.
bigbacaloa 8 hours ago [-]
[dead]
AIorNot 12 hours ago [-]
[flagged]
privatelypublic 12 hours ago [-]
Did you read the article? "Procedures weren't followed."
Seems like an almost intentional mistake tbh
Gigachad 11 hours ago [-]
Procedures can only be ignored for the purpose of installing a police state. Not for consumer benefit.
SoftTalker 11 hours ago [-]
Yeah not a great article. "failed to follow required procedures under the FTC Act during the rule-making process" but no real details on what the procedures require that the commission did not do.
…the Commission failed to follow procedural requirements under § 22 of the Federal Trade Commission Act (“FTC Act”), 15 U.S.C. § 57b-3(b)(1)
A more detailed explanation:
The Commission’s formal rulemaking authority is found in § 18 of the FTC
Act. Section 18 authorizes the Commission to adopt “rules which define with
specificity acts or practices which are unfair or deceptive acts or practices in or
affecting commerce” within the meaning of § 5, as well as “requirements prescribed
for the purpose of preventing such acts or practices.” 15 U.S.C. § 57a(a)(1)(B)
(emphasis added).
…
Besides the specificity and prevalence requirements, § 18 requires a number
of procedural steps, some of which go beyond those required for APA notice-and-
comment rulemaking. The FTC must first publish an “advance notice of proposed
rulemaking” containing “a brief description of the area of inquiry under
consideration, the objectives which the Commission seeks to achieve, and possible
regulatory alternatives under consideration.” 15 U.S.C. § 57a(b)(2)(A). Also
required is a notice of proposed rulemaking “stating with particularity the text of the
rule, including any alternatives, which the Commission proposes to promulgate, and
the reason for the proposed rule.” Id. § 57a(b)(1)(A). Interested parties must be
afforded the opportunity for “an informal hearing” and to “to submit written data,
views, and arguments” on the proposed rule. Id. § 57a(b)(1)(B)-(C), (c).
Congress further required the Commission to conduct regulatory analyses of
proposed and final rules, or amendments to rules, at two stages of the rulemaking
process. First, when the Commission publishes a notice of proposed rulemaking, it
also must issue a “preliminary regulatory analysis” containing “a description of any
reasonable alternatives to the proposed rule which may accomplish the stated
objective of the rule” and for the proposed rule and each alternative, “a preliminary
analysis of the projected benefits and any adverse economic effects and any other
effects, and of the effectiveness of the proposed rule and each alternative in meeting
the stated objectives of the proposed rule.” 15 U.S.C. § 57b-3(b)(1)(B)-(C).
Second, the Commission must issue a “final regulatory analysis” when it
promulgates a final rule. 15 U.S.C. § 57b-3(b)(2). Similar to the preliminary
regulatory analysis, the final regulatory analysis must include a description of
alternatives considered by the Commission and an analysis of projected benefits and
adverse economic and other effects. The Commission must also provide “an
explanation of the reasons for the determination of the Commission that the final rule
will attain its objectives” and a “summary of any significant issues raised by the
comments submitted . . . in response to the preliminary regulatory analysis.” Id.
§ 57b-3(b)(2)(B)-(E). Importantly, the preliminary and final regulatory analysis
requirements do not apply to “any amendment to a rule” unless the FTC estimates that
the amendment “will have an annual effect on the national economy of $100,000,000
or more.” Id. § 57b-3(a)(1)(A).
Notice all of the steps. “advance notice of proposed rulemaking”, “notice of proposed rulemaking”, “preliminary regulatory analysis”, “an informal hearing” plus the ability of concerned parties “to submit written data, views, and arguments” to the FTC, and a “final regulatory analysis”. The court draws our attention to the fact that the FTC never did either of the regulatory analysis steps, and points out that they are required.
The FTC had opted out of doing those analyses on the basis that the new rule would have an annual impact of less than a hundred million dollars. The court however notes that this is quite unlikely:
Based on the FTC’s estimate that 106,000 entities currently offer
negative option features and estimated average hourly rates for professionals such as
lawyers, website developers, and data scientists whose services would be required by
many businesses to comply with the new requirements, the ALJ observed that unless
each business used fewer than twenty-three hours of professional services at the
lowest end of the spectrum of estimated hourly rates, the Rule’s compliance costs
would exceed $100 million. Such an estimate was “clearly unrealistically low
inasmuch as there are several new requirements proposed that would require changes
in existing practices and/or disclosure forms.”
Thus the FTC erred when it skipped these steps. The remedy is to vacate:
Section 18 of the FTC Act directs that a reviewing court “shall
hold unlawful and set aside the rule” if it finds agency action to be “without
observance of procedure required by law.” 15 U.S.C. § 57a(e)(3); 5 U.S.C.
§ 706(2)(D). “The ordinary practice is to vacate unlawful agency action.” United
Steel v. Mine Safety & Health Admin., 925 F.3d 1279, 1287 (D.C. Cir. 2019).
This doesn’t mean that the rule is unconstitutional, just that the FTC has to actually do things correctly. The court hasn’t ruled on the law itself because it is moot.
glaucon 10 hours ago [-]
Thanks for the analysis.
Gotta laugh at the threshold being USD100M costs to the affected businesses without the law taking into account how much the annual costs to consumers are, assuming the continuation of the practices.
db48x 9 hours ago [-]
Why is that laughable? Congress decided that all rules changes need additional scrutiny if they impose large costs. After all, those costs are eventually going to be passed down to consumers so making overly–complicated rules just ends up hurting consumers. And there has to be _some_ threshold number; they couldn’t just leave that one undefined or nobody would ever bother with the extra steps.
glaucon 3 hours ago [-]
What makes me laugh (sardonically) is that I would have hoped that, as well as considering what the costs are to the suppliers, the law might also have taken into account the size of the injury being suffered by consumers. And that if that injury was large enough then that problem should override concern the cost to the companies that have chosen to use sharp practices in maintaining their revenue flow.
Maybe you saw something in the quoted text that I didn't but I understood the USD100M to mean the costs that would arise due to companies who are currently utilising these practices stopping those practices. There's not an ongoing cost to those companies unless you call the deprivation to them of the revenue they shouldn't be receiving because their customers no longer wish to buy the service a cost.
> After all, those costs are eventually going to be passed down to consumers
And when they are the consumers will be able to stop buying off those companies, well, I mean, as long as they can cancel their subscription.
eviks 7 hours ago [-]
> After all, those costs are eventually going to be passed down to consumers
No they aren't. The ease with which you can continue to charge consumers without providing value to them directly affects the total amount of those charges (also, profits is a variable)
db48x 6 hours ago [-]
Suppose I am selling magazine subscriptions. I basically already follow all of the FTC’s new rules, because I’m not trying to cheat. But the new rules are pages and pages of amendments to pages and pages of existing rules. Those rules are complicated and detailed. How can I be _sure_ that _all_ of my marketing materials are compliant with these new rules, which detail exactly what information I must disclose to my customers and potential customers. I have to first understand the new rules, then review all my existing marketing materials, possibly with the aid of legal advice. Maybe I have to reword some things so that I’m using exactly the language specified by the FTC. Changing a website is cheap, but what about my printed materials? I’ve got 6 editions in various stages of completion for each of my dozen different brands.
Those costs are definitely going to be passed along to the consumer in some form or another. Fewer sales, fewer discounts, higher subscription prices, higher advertising prices, thinner magazines, it doesn’t matter. It all flows down to the consumers in the end. I don’t see how you can argue that these costs _can’t_ be passed down to the consumers.
And it’s definitely going to cost more than $1,000. The FTC estimates that there are over a hundred thousands entities offering subscriptions of some kind to customers in the US. 100,000 × $1,000 = $100,000,000. That’s the threshold beyond which rules changes need additional review.
eviks 6 hours ago [-]
> I don’t see how you can argue that these costs _can’t_ be passed down to the consumers.
Because you've ignored the profits factor and have supposed away the other factor I mentioned as part of your hypothetical
throw10920 10 hours ago [-]
Thank you for linking the actual legal text! (if only it weren't super hard to read due to hard wrapping - one of the reasons why HTML is generally better than PDF)
collingreen 10 hours ago [-]
Gotta pay all those data scientists and lawyers the big bucks in order to figure out how to checks notes stop actively preventing customers from canceling your service when they want to.
I'm happy to consult on this with all those poor businesses for under $100,000,000 in order to help the court vibes feel like the cost isn't over the limit.
I feel confident I can affordably write a few whitepapers and design guidelines to help these poor folks out as they research if there should be a cancel button and if it should work.
db48x 10 hours ago [-]
With 106,000 companies doing this, that’s less than $1,000 each. Do you think that _your_ company could review all of its marketing materials for compliance with a new FTC rule for less than that? How much would you as a consultant charge one of those companies for your assistance?
But if you don’t like the rule, talk to your local Congresscritter and ask them to propose a bill to amend or remove it. Complaining about it in snarky internet comments isn’t going to get you anywhere.
eviks 7 hours ago [-]
> Complaining about it in snarky internet comments isn’t going to get you anywhere.
In what fantasy land is the following any different?
> talk to your local Congresscritter and ask them to propose a bill to amend or remove it
mystraline 11 hours ago [-]
You have 2 trump appointees and George hw bush appointee.
Were you expecting respectable and proper jurisprudence? I'm not any more.
standardUser 11 hours ago [-]
It's a pro-business decision by the most conservative court in the land, so it would have been surprising if, in all of jurisprudence, they couldn't find something to squash it with, at least temporarily.
gizmo686 11 hours ago [-]
Or motivated reasoning for the court to reach the outcome it wanted.
11 hours ago [-]
davidw 11 hours ago [-]
"Calvinball"
11 hours ago [-]
dboreham 11 hours ago [-]
If someone needs a new boat and the ruling prevents that then it must be stricken.
eviks 10 hours ago [-]
They just follow the party line, so look further at the party for the explanation
Rendered at 14:03:23 GMT+0000 (Coordinated Universal Time) with Vercel.
This only serves to allow firms to erect effort barriers to keep rent seeking fro their customers. The "gotcha" that the Khan FTC didn't "follow the rules making process" is parallel construction.
I think we may have drastically different understandings of what “the law” is.
Yet somehow the best you got
Lol
It doesn't seem that farfetched to me to imagine two sites offering equivalent services, one at $5/month and the other at $6/month, with the only difference being the $6/month site offers click to cancel. This dollar price difference is often the difference between the life and death of a company.
A harsher way of phrasing it would be this serves the consumer who actually pays attention to their bills. I've had a cheap gym membership sitting around for a few months that I haven't gone to. I don't want to go to the effort of cancelling it, because that's hard. My sloth subsidizes the gym goers who actually do use the service every day and pay less than they otherwise would for the privilege. Poor, lazy, stupid people like me should still be given the option to spend our money in poor, lazy, stupid ways.
Most European countries, have their own version of consumer protection agencies, usually any kind of complaint gets sorted out, even if takes a couple months.
If they fail for whatever reason, there is still the top European one.
Most of the time I read about FTC, it appears to side with the wrong guys.
So maybe the American way of doing things can also work if a healthy competitive environment is preserved.
The problem lately is that American companies have become monopolies and the formula firms extracting profits or stock hikes for the shareholders dictate that they screw the user up until barely legal territory.
So maybe America can roll without consumer protection laws and agencies if they can fix the business environment.
They just need to find a way out of enshittification, a process US companies perfected.
this does not track with my experience
I will give you 2 for the opposite: Amazon and Apple do no question asked refunds all the time. Much higher bar than European regulators require.
I'm sure you'd soon find it's not quite a guaranteed "no questions asked" process if you repeatedly return large expensive items.
You’re creating an absurd standard “repeatedly return large expensive items” but even every day things are way easier in the US.
From my point of view processing a return costs the store money. If they don't make a high margin they will (try to) discourage it. If in US everywhere they are fine with it for me it means they make higher margins everywhere.
On average US companies are much better with customer experience. Of course until they corner you, then they may choose not to and then you have it worse than Europeans.
Ordering on French consumer shops I got exactly what I asked for, at a reasonable price in a reasonable time.
Product descriptions are actually helpful and there is little risk to get some fake product instead.
Amazon's customer support was incredibly helpful, but that's not what I want to pay for.
FWIW, I moved to AliExpress for the stuff I'm ok to gamble with.
The problem is US congress has not functioned for 2 decades. They no longer pass actual laws. This means the FTC is stuck reinterpreting their existing powers to try and squeeze out regulation that they can but that's it.
The real question is why isn't congress doing their job? They control both the existence and funding of the FTC and additionally the laws the FTC are tasked with interpreting and enforcing. If congress is unfit for purpose they should be replaced.
Right; there was. We’d refer to that as the “enabling act” by which Congress delegates regulatory lawmaking authority to the FTC.
> The FTC isn’t supposed to create laws
You have deeply misunderstood US federal regulatory law.
> Or FTC can sue based on existing law
Yes; that’s the idea. Regulations are law.
The American sense (when we get off our butts and do it) is common sense, slowly changing law that always apportions control in equal parts to accountability.
It's the last part that is more galling (because increasingly we've failed) and ultimately will be the more decisive in any future inflection point.
Overshooting right has us building concentration camps.
This both-sides stuff gets me, man. Our history is by and large very right wing and every time there's a flutter of left leaning ideas, people chalk it up to some far-left political success and therefore the far right backlash is deserved, as if things ever actually went left in the first place.
It doesn't need to turn the US into some grubby mafia state. It could, but I think it is unlikely. But the road for both the US and the world IMO goes down before it goes up as many systems and alliances around the world that depend on US domination shift or crumble. My 2c.
But don't forget at the same time where China was during the end of the British power, nor Chinese revolutions, nor the state control over the Chinese populace.
Although the US vastly overweights what we think non-US-democracies would do (think Middle East and our meddling there) given the chance for US like freedom, I do not think we're seeing China in the natural so to speak. HK, for example, was not pleased with the "two systems one country" rule the CPP landed on.
Add in the fact that trade can no longer be assumed to be Chinese central, and China is slowly getting dragged into wars through Russia, and China still hasn't tried its mettle with Taiwan. A post invasion China will hit different. It's got internal issues of employment, real estate, have v. have nots ... it's got its hand full.
My guess is that China, like the US is seeing now on stretches, will be the master of its own demise. In the US a major contributing factor to Trump is the fact the US Congress has become an institutional zero especially since Gingrich. That power vacuum has been filled by the Executive branch under Trump. There's more to it of course, but this two-part crisis is an important matter to keep in mind.
China takes its state craft more seriously in some sense, but that seriousness may get it into trouble. And in fact, several articles in the Economist have argued that if China wants to keep 5%+ YOY GDP growth, the CCP will have to take a back seat which is the one thing it will not do. CCP political power is foremost; good economy is damn nice to have to when you can get it -- and the CCP will go after it hard -- but there are limits ...
The US has given me all sorts of opportunities I wouldn’t have anywhere else in the world as a native born citizens. I plan to extract as much as I can from it and keep my eyes open to retiring somewhere else.
I continuously vote and advocate for policies like universal healthcare, pre-K education, etc. But what are you going to do when voters vote for politicians thst ars against their own interests - getting rid of FEMA when the states that need it the most are Republican, Medicaid, etc.
This isn’t a pie in the sky shrill “I’m leaving the US tomorrow”. But my wife and I already did the digital nomad thing domestically for a year starting in late 2022 and going forward starting next year, we are going to be spending more time out of the country in US time zones while I work remotely starting with Costa Rica.
Oppenheimer, Teller, and countless nameless others at NASA and Lockheed and Boeing and DARPA.
The US built the best weapons, spy planes, launch vehicles, satellites, and communications systems, and was willing to take a no-holds-barred approach to geopolitical strategy. This led to a circumstance which it seems was unparalleled in history thus far.
Who else is able to commit such technological progress to being able to command the world order by edict?
China, perhaps, but I don’t see the next TSMC or SpaceX or OpenAI or Google starting there. Technology is the name of the game. (My own personal take is that mass scale reusable rockets is the key strategic piece to geopolitical dominance over the next 50-100 years, with perhaps the ability to effectively integrate AI as an alternate or close second.)
It may be that we never see a monolithic superpower of the same kind again for generations. The post ww2 world order was really very very kind to the USA.
Europe was destroyed by war, and then occupied by the US and USSR. The US liberated Western Europe and backstopped their independence. The Europeans didn’t choose to be on the American side, they were forced to by circumstance of their own making.
And why do you think it couldn't remain that way? Considering SpaceX, OpenAI, and Google were made far, far closer to today than to WWII, why would the assumption be that the output suddenly stops?
to consider your examples specifically, Musk and Brin were both immigrants to the US, and musk specifically did exactly the type of visa shenanigans that now is landing people in El Salvador
Regulatory capture I have seen too often e.g. net neutrality getting killed by a Verizon cronie masquerading as a public servant in the FCC. However, from my perspective, it's been mostly conservative powers undoing consumer protections. Unless you mean liberalism in the more European sense, in which case I agree.
https://en.wikipedia.org/wiki/Neoliberalism
Everyone agreed with the spirit of the rule, even the two republican appointees who voted against it.
They voted against it because the FTC cheated and broke their own rule making process, they believed it would be struck down by the courts because of this.
They were right. The courts sympathized with the rule, but held that the FTC cheated it's process, and that if left unchecked it could create a tyrannical FTC issuing rules at their whim, ignoring the true economic impact of their rule.
All this court ruling said is that the FTC needs to follow the law and their own defined process for rule making.
They are free to implement this rule, they just need to do it the right way.
While we may not be happy with the short term effect, this was a good ruling. The FTC will go back and do this properly, and hopefully next time will follow the law when making rules.
They refused to refund me and after I thought I'd cancelled and I had to run a charge back from my bank.
This is nefarious behaviour on their part and consumers need to be protected from it.
“You can cancel your subscription at any time by clicking the "cancel" button on your subscription settings page, here.“
It leads to a 404. With the benefit of the doubt, I’m not logged in — but it shouldn’t lead to a 404.
It's not even a practice limited to "shady" companies, the New York Times would let you sign up online, but only cancel via a convoluted phone call with one of their subscription retainment reps.
These days you're better off obtaining a credit card which lets you instantly block transactions. These companies with their b/s unsubscribe gauntlets aren't worth your time.
> But an administrative law judge later found that the rule's impact surpassed the threshold, observing that compliance costs would exceed $100 million "unless each business used fewer than twenty-three hours of professional services at the lowest end of the spectrum of estimated hourly rates," the 8th Circuit ruling said. Despite the administrative law judge's finding, the FTC did not conduct a preliminary regulatory analysis and instead "proceeded to issue only the final regulatory analysis alongside the final Rule," the judges' panel said.
It says it in the article
There are good reasons for it working this way, BTW. The needs of a company with hundreds or thousands of people are different than the needs of hobbyists and early-stage startups.
1. A user experience designer analyzes the user flow and decides where to put the cancellation button. They make decision about style, layout, and wording. This isn’t a ton of work, but something so critical to the company’s business and retention numbers will probably involve a lot of review, discussion, and bike shedding. This could easily take 24 people-hours of work on its own.
2. Somebody programs the front-end change. They probably have to put it behind a feature flag so it’s not visible until the back end is ready.
3. Somebody programs the back-end. They think about security, authentication, authorization, CSRF. That’s probably handled, but again, this is a critical feature and deserves extra care.
4. Somebody programs the interface to the company’s internal systems. They’re usually kind of a pain to work with. Billing, marketing, support, customer success. Something probably sends an email to the user. Maybe there’s a follow up flow to try to get them back with a special offer a month later. Etc.
5. The change is tested. Preferably with automated tests, but a feature like this has tendrils into systems throughout the company, and a lot of moving parts, so manual testing is also important. If it goes wrong, it’s a big deal, involving the potential for chargebacks and lawsuits, both of which are expensive at scale.
Throughout all this, you’re dealing with legacy code, because billing is one of the oldest systems the company has, and the one with the most risk of change, so the code is nasty and doesn’t follow current conventions. Every change is painful and tedious.
It’s alien to you that this could take more than 24 hours? At any company of size, I have trouble imagining it taking less.
A more extreme example would be the US Clean Air Act and how the EPA extended the rules to regulate carbon dioxide emissions. Obviously going to cost a lot of money, but a necessary change to dodge climate disaster. That rule had to wait for Congress to pass the Inflation Reduction Act to become legal. Hopefully this minor consumer protection rule will be supported by Congress as well.
ANY software change in a non-hobby business goes through a change process.
One as significant as an entirely new account cancelation flow requires extensive planning, design and testing.
What if you have equipment like a set top box? What if a shipping label needs to be mailed out? What if there are state-by-state regulations that must be complied with? What if you have to issue prorated returns of prepaid subscription fees? What if different accounts have different cancelation terms because of bulk pricing? And a million other things that you have to think about, design for and test.
Of course you can solve all this. But it's certainly not "BS" that it'll take more than 24 hours.
The FTC knew this. They cheated their process to ram through a rule. But you like the rule they tried to cheat to implement, so it's ok then, I guess.
1. Not pegged at inflation, so the threshold is continually moving downward. 2. All it takes is a couple of bad actor companies to blow out the threshold. If you take the companies at their word, then you will never get under this threshold. Why trust them?
> Despite the administrative law judge's finding, the FTC did not conduct a preliminary regulatory analysis and instead "proceeded to issue only the final regulatory analysis alongside the final Rule,"
Whistleblowers are almost always revealing information that they are legally prevented from revealing, otherwise you wouldn’t need a whistleblower. A simple FOIA request would suffice.
but also, not the kind of subscription the article is about.
Really though, our banks should be the ones fixing this problem. Do they not work for us? We're more like fee cattle than we are customers. It should be simple to cancel through the bank itself, disallowing further payments. In fact though, the opposite happens. Once one of these vampire scams gets your card number, they can put through payments that you have disallowed and the bank will side with them rather than you. Had an incident with a cell phone company a few years back and the bank decided that they had more say over my money than I did. None of this can be or will be fixed, because you're all distracted by the news media telling you that the evil courts have cheated the heroic FTC bureaucracy, and that you need to vote for the other team to restore balance to the force.
If purchasing a service requires your account/routing number, or the card number + cvs code, you really just need to go without.
It allows you to make virtual cards that are single use.
So if a merchant keeps trying to charge you, it will automatically decline.
Until the powers that be gets its act together and stops allowing businesses to run all over us...this is the way.
I learned this the hard way with the New York Times doing this, but merchants can “force settle” a transaction if they want and it’ll override the decline they get. This is a violation of the merchant agreement but companies do it anyway (like NYT did to me). Privacy isn’t as bullet-proof as you would think.
You have to actually resolve the issue with the company charging you, and do a chargeback if necessary which requires submitting evidence. It sucks, but virtual numbers don't make your bills go away.
That line of cyber security mumbo jumbo does not inspire confidence
Honestly this seems like a pretty obvious core banking feature nowadays, I'm surprised it's not more widespread (even in the US - reliable cancellation features across all recurring card payments would surely make people more comfortable with subscriptions). Under the hood all banks (AFAIK) are handle recurring payments by issuing an authorization token at first purchase, and validating it on later transactions. Allowing customers to see the list of active tokens that were recently used and then revoke them explicitly seems like a no brainer.
> But the U.S. Court of Appeals for the Eighth Circuit said the FTC erred in its rulemaking process by failing to produce a preliminary regulatory analysis, a statutory requirement for rules whose annual effect on the national economy would exceed $100 million.
> The FTC had argued that it was not required to prepare the preliminary analysis because its initial estimate of the rule’s impact on the national economy was under the $100 million threshold — even though ultimately the presiding officer determined the impact exceeded the threshold.
This is a case where congress really did pass a concrete law, and the court is requiring the FTC to follow it. Sucks that a reasonable rule is getting voided for the sloppiness but I really don't think the courts are indefensibly out of line.
[1] https://thehill.com/policy/technology/5390731-appeals-court-...
I understand the idea behind the threshold for changing rules but this still feels very broken. There is a constant struggle of having to do everything perfectly to make any positive progress, but bad actors can operate however they like with seemingly little repercussions.
By putting process in place for rules we give us time to notice bad rule proposals and give us a process to stop them.
This is exactly the sort of situation where just following all the rules and procedures is fine and it doesn't, within a pretty broad range of outcomes, who gets final say.
They do consider themselves anti-regulation and anti-government in general, but they are not (mostly) anarchists, they do agree with some regulation and government, they just want the minimum possible and thus place a high bar on how bad the alternatives must be before they will agree to regulation/government.
And on international scale, because more competitive companies presumably out-compete foreign competitors.
So, FTC needs some permission and review to make national economy money?
Issuing an NPRM (Notice of Proposed Rulemaking) and conducting a regulatory analysis for certain rules are examples of such limits. The FTC did not follow the second (as was required) in this case.
Whether I happen to agree with the change they enacted (I do) doesn’t change the fact that I want my government agencies to follow the rules laid out for them. Because as surely as the sun rises in the east, sooner or later they’ll propose a rule I don’t agree with and I want there to be a lawful process and framework in place then, and therefore also now.
I interpret this as being the incoming FTC wanted to kill this but not withdrawal (due to bad optics).
They wanted to lose the case and did so by changing a judgment they controlled so that the rule could fail a legal procedural challenge.
Also, didn’t she „build“ the right to repair laws?
How much time do you think an intern would need to render a button on screen that says "cancel" in red mapped to an already implemented function in the code base. Especially with trillions poured into the AI?
This is non sense and horse shit, and these bench full of idiots know it
The only way it's more onerous than that is if companies have an absolutely shit design under the hood, or they're using malicious compliance to argue that this feature specifically needs eight weeks of planning poker and at least five senior engineers to sign off on each iteration of the design phase.
The industry just doesn’t want to play fair.
The cost of allowing people to cancel subscriptions is more than the cost to implement a button.
Fortunately, California law should be unaffected by this and that will probably be sufficient.
Ideally, we don't have all these structures slowing down societal adaptation. It's like we anneal over time, and that makes us brittle. We need to always be ready to bend to a new wind.
If there is a card that offers this let me know because I'll be switching immediately.
that's happen more often than you think
also financial illiterate is real
Maybe but idk. I have calendar events for every single monthly expense & BNPL. Anything that isn't on-demand is in the calendar. That makes it easy to calculate future expenses and also serves as a reminder of what I'm paying for so I can cancel anything I don't think I'll need for a while. At least one subscription I've canceled and restarted a lot because I use it a bunch and then don't use it at all and then use it a bunch again and so on.
I also have a spreadsheet that I log every transaction into, because it gives me an easy way to see how my finances are doing and also gives me a way to keep track of charges that aren't properly descriptive on their own (for example, "wl *steam purchase" doesn't say which product was purchased; on the spreadsheet, I can see exactly, as well as for every other transaction, what I purchased, without having to look at each individual order). It's also faster to check than having to log into my bank, which ever since I switched to Mac has been forcing me through SMS verification every single time I log in no matter what.
> I also have a spreadsheet that I log every transaction into
You are a minority in a minority that tracks at all! ;)
What is necessary is regulatory (or statutory) enforcement of easy, online notice of cancellation, without a company able to frustrate you giving them (and them recording and acknowledging) that notice.
Not all services offer this yet, but it's gaining momentum, especially with Amazon now offering it for non-subscriptions.
So I contested the charge through the bank. They would refund me, but then the company would charge me again for the subscription
This went on for several months. At some point the card expired, the bank automatically sent me a new card, and somehow the company was still able to charge the subscription to my new card, even though I couldn’t even access my account
It was a couple of years ago, and I don’t remember how I finally stopped it. But it was kinda shocking to me to see the charges “jump” through different cards. Especially given that usually any service that I don’t want cancelled, gets immediately cancelled if my card on file expires
When your card details change, all issued tokens generally stay valid, they're effectively independent. A payment card is basically an initial authentication process for the account, it's not really the payment method.
The protection specifically requires that cancelling is at least as easy as signing up.
I recently had to cut down on expenses starting with extraneous subscriptions and charitable donations, of which I had dozens. Many ad a click-to-cancel or at least fill-out-a-form-to-cancel process, but some of them said 'call us'. Then I discovered that I could cut them all off from my side!
I got a few 'hey your donation stopped' messages, and answered the first ones, but they all eventually went away.
You may still be responsible for the payment, and may need to pay collection fees as well at that point.
However, many years ago, after an hour on hold failing to cancel Virgin ADSL I just cancelled the direct debit instead. They put a debt recovery firm on me! The direct debit was charged at the start of each billing period so it wasn't a non payment thing. I recall there used to be more indefensible "notice periods" for cancellation which were just pure scummy ways to force feed unwanted services but I don't think this had one.
(Not affiliated, just a satisfied customer.)
This is _not_ the same as using the Apple credit card for a subscription.
I used to religiously use things like ynab, but now I need to find ways to export my amazon transactions, google play, etc. It's nearly impossible, and it makes me feel completely out of control.
If I tried that with my gym, they would send me to collections.
Let them. I don't know why people let services abuse them like this.
It makes me much more willing to trial a subscription service because I know I won't have to spend an hour of my life on the phone with a lovely Filipino man to stop that service.
The killer app for me on iPhone? Files. I literally switched from iPhone 3 to android because it didn’t have a file manager! Thankfully I came back.
It is one reason that with this switch allowing apps to send me outside of Apple's Ecosystem to subscribe, I hope that developers realize that if they make this the only option there are likely many people like myself that just won't subscribe to your app. I am far more likely to try a subscription that costs a couple dollars a month if it is through the app store instead of through some random website.
After its own ALJ found the rule’s effect would exceed $100 million annually, the FTC was obligated to publish an analysis of the “projected benefits and any adverse economic effects and any other effects” and the effectiveness of alternatives, as required by § 57b-3(b)(1)(C).
It's hard because businesses don't want cancellation to be easy, as they lose money. A lot of people forget to cancel or just can't be bothered for a long time, especially if cancellation is hard.
And yes, it's as predatory as it sounds.
It's basically the financialization of business, as some point one of the few ways towards "growth" is nickel-and-diming everyone you can.
If your product is so poor that the only way you can retain customers is to make it too hard for them to cancel then your product needs to be improved.
I will buy my next season pass when I have a history of entry transactions that proves I could have saved by buying one...
Almost like they can do it without the phone or something.
The more expensive gyms are not this way. They will let you cancel easily. They will often out of good customer service pause your membership if you don't visit at all for a month. However they cost twice as much and often have worn out equipment that a much cheaper gym would have replaced. As such if you really visit a gym one that makes canceling is hard.
Subscribing to a services isn't a vow of "until death do us part" and I don't want businesses trying to act like it is or make it so.
Corporate Republicans hate red tape and regulation for business but love it for starngling government and the poor (they just added huge onoreous red tape to medicaid and food stamp recipients because they absolutely hate their fellow americans).
Bush 41: 2
Bush 43: 6
Obama: 1
Trump: 4
oh
The game is rigged and enough deluded people think they can "game" it as well.
There will always be the suspicion of political bias, and the haphazard way the administrations ever since Obama went in how nominations were done adds more fuel to the fire.
Seems like an almost intentional mistake tbh
From the abstract:
A more detailed explanation: Notice all of the steps. “advance notice of proposed rulemaking”, “notice of proposed rulemaking”, “preliminary regulatory analysis”, “an informal hearing” plus the ability of concerned parties “to submit written data, views, and arguments” to the FTC, and a “final regulatory analysis”. The court draws our attention to the fact that the FTC never did either of the regulatory analysis steps, and points out that they are required.The FTC had opted out of doing those analyses on the basis that the new rule would have an annual impact of less than a hundred million dollars. The court however notes that this is quite unlikely:
Thus the FTC erred when it skipped these steps. The remedy is to vacate: This doesn’t mean that the rule is unconstitutional, just that the FTC has to actually do things correctly. The court hasn’t ruled on the law itself because it is moot.Gotta laugh at the threshold being USD100M costs to the affected businesses without the law taking into account how much the annual costs to consumers are, assuming the continuation of the practices.
Maybe you saw something in the quoted text that I didn't but I understood the USD100M to mean the costs that would arise due to companies who are currently utilising these practices stopping those practices. There's not an ongoing cost to those companies unless you call the deprivation to them of the revenue they shouldn't be receiving because their customers no longer wish to buy the service a cost.
> After all, those costs are eventually going to be passed down to consumers
And when they are the consumers will be able to stop buying off those companies, well, I mean, as long as they can cancel their subscription.
No they aren't. The ease with which you can continue to charge consumers without providing value to them directly affects the total amount of those charges (also, profits is a variable)
Those costs are definitely going to be passed along to the consumer in some form or another. Fewer sales, fewer discounts, higher subscription prices, higher advertising prices, thinner magazines, it doesn’t matter. It all flows down to the consumers in the end. I don’t see how you can argue that these costs _can’t_ be passed down to the consumers.
And it’s definitely going to cost more than $1,000. The FTC estimates that there are over a hundred thousands entities offering subscriptions of some kind to customers in the US. 100,000 × $1,000 = $100,000,000. That’s the threshold beyond which rules changes need additional review.
Because you've ignored the profits factor and have supposed away the other factor I mentioned as part of your hypothetical
I'm happy to consult on this with all those poor businesses for under $100,000,000 in order to help the court vibes feel like the cost isn't over the limit.
I feel confident I can affordably write a few whitepapers and design guidelines to help these poor folks out as they research if there should be a cancel button and if it should work.
But if you don’t like the rule, talk to your local Congresscritter and ask them to propose a bill to amend or remove it. Complaining about it in snarky internet comments isn’t going to get you anywhere.
In what fantasy land is the following any different?
> talk to your local Congresscritter and ask them to propose a bill to amend or remove it
Were you expecting respectable and proper jurisprudence? I'm not any more.